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Tag: customer interview

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Justin and Stacey Helms of Dodgeville Wisconsin. are not enjoying winter as much as they usually do. Typically around this time of year they’d be out enjoying a nice session of snowmobiling.  Instead they, along with the rest of us in the Midwest, are in the middle of the strangest winter to hit these parts.  With no snow on the ground for all of December and part of January, they had an easy trip from Dodgeville, WI to pick up their new Malibu from Runde’s and were even willing to share their experience! What led you into Runde’s today? We needed a new vehicle so we came here to get one. Did you initially go online or did you call in? I think we first went to AutoTrader.com, but our family and a ton of other people we knew recommended Runde’s so we gave it a try. Stacey: We came down today and [...]
We sat down for a few minutes and did a customer interview with Dan Schaefer from Dubuque, IA.   Dan serves in the Air Force and is now the proud owner of a Chevy Malibu and he bought the car from Runde PreDriven while he was on paid leave from his base in Texas! Enjoy the video!  
For those of you who think that social media is just a fad that will disappear in the years to come, well … uhhh … you might have another thing coming.  In the car business you often get a mixture of old school thought vs. new school.   Yesterday, this really seemed really apparent when we asked one of our senior salesmen to help provide us with a customer of his that we could interview for the blog.  His response was: “No.  Actually, I can’t wait ’til that thing (the blog) goes away.”  In the past couple years, social media has become what it is and at Runde’s we have tried to embrace it for the positive.  We run a good business and word of mouth has always been one of the cheapest and best forms of advertising.  So we figure, we’ll interview customers and ask them what they thought of their experience at Runde’s.  It’s [...]
Following a seemingly satisfying vehicle purchase Jon and Stacy Nash, of Clinton Iowa, gave me the opportunity to get to know them a little better. Below is a transcript of a conversation filled with laughs and smiles.  They are really an awesome, easy-going couple. Hey guys, what are you doing here at Runde’s today? Oh, we just bought a Chevy Tahoe – we saw it listed on autotrader.com then called up and talked to Al who set everything up for us. Al Kloft of Runde Predriven? He’s a character isn’t he? Ha ha, definitely. He’s very nice, a great person. Ah, so what made you interested in the Tahoe? Well we needed a used vehicle that had a bit more room than the two door cars we have to accommodate our family. Do you have kids? Yeah, we have a 20 year old that works, a 14 year old that is in high school and [...]
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