Customer service is extremely important to Kathy and Robert Simon. Today they were reminded why they keep coming back to Runde Auto Group: the dealership’s dedication to customer satisfaction. The Dubuque couple purchased a white Chevrolet Corvette Convertible, but their salesman Mark Fleege didn’t disappear after the deal was complete. Just the opposite actually. The heart of great customer service ultimately comes down to time … Mark takes the time to work with his customers, he takes the time to explain things to his customers, and he also takes the time to make sure has has met all of his customers’ needs. That’s customer service and that’s Runde Auto Group. Mark has worked for Runde’s for so long that excellent customer service is actually encoded into his DNA strands. All [...]
Today’s results from the JD Power and Associates 2013 U.S. Vehicle Dependability Study (VDS) show just how much GM has improved in long-term reliability and durability. The Vehicle Dependability Study focuses on problems customers experienced in the past 12 months with three-year old vehicles. This year’s study was based on feedback from 37,000 owners of 2010 model year vehicles. J.D. Power measures overall dependability by the level of problems experienced per 100 vehicles. The lower the PPH score, the higher the dependability. Highlights of the 2013 VDS include: Four segment award winners: Chevrolet Camaro, Chevrolet Tahoe, GMC Sierra HD and Buick Lucerne Seven additional GM vehicles scored in the top three in their segments GM had the lowest rate of component replacement (e.g., batteries, switches, etc.) From an owner loyalty perspective, J.D. Power found that 54 percent of customers who experienced no vehicle problems stayed loyal to the brand. This number drops to 41 [...]
Famous comedian Jay Leno discusses his new 2014 C7 Corvette Stingray – Mr. big chin meets new Chevrolet all-American muscle car. One of America’s most recognized comedians and television hosts, Jay Leno, stepped foot into unfamiliar territory to give the new 2014 C7 Corvette Stingray the once over. If you weren’t aware, Jay Leno has a few vehicles… and is a big fan of the Corvette line (he bought the very first production 2009 Corvette ZR1!) so to say Jay and Corvette’s belong together is kind of an understatement. It’s almost meant to be… like pen meeting paper or a puppies destroying your shoes. The introduction of the New Corvette to Leno did not take place in his garage as it usually would. This time Leno stepped inside a GM [...]
The car that makes people giddy is definitely the 2014 Corvette C7 Stingray. The newest Corvette is taking the world by storm! Sporting an aggressive look, the 2014 Corvette C7 Stingray promises to be better than any Corvette you’ve experienced and has thus deserved the famed “Stingray” title. GM Managed to take off 99 lbs out of the body structure and making it 60% stiffer, it corners at over 1g and is supposed to be faster than the previous years Grand Sport! Chevrolet clearly one-upped themselves in practically every department with the new Corvette iteration – Appearance, Performance, Quality and Technology. The Powertrain packs the small block 6.2L LT1 V8 engine boasting an estimated 450 horsepower, 450 lb.-ft. of torque and is said to be able to go from 0-60 in [...]
