I met one of the nicest couples today. James and Janis Zubler from Warren Illinois came in and wound up purchasing a late model SUV from Runde Chevrolet.  They were nice enough to share their Runde experience as well as some of their life experiences with me before they left the building. What vehicle did you buy? A GMC Envoy, it’s a smooth ride. What led you to Runde’s instead of other dealerships? We heard good reports: easy to deal with, kept hearing we could get a good deal and our neighbors suggested it. Our neighbor was here less than a year ago and he bought two vehicles: a Chevy Impala and a Chevy S-10 Pickup at the same time. He liked buying from here a lot and suggested it. So your salesman today was Al Kloft, right? What did you think of him? First time we met him. We liked [...]

Where’s the best place to buy a family car in the Dubuque area?  If you said Runde Auto Group, then you’d be in the same boat as the Brosnahan’s. Every once in awhile you meet someone that can pick you up and make the rest of the day great. The Brosnahan family is consists of these kind of people. Needless to say, they were a joy to interview and an even greater joy to have as a customer. What led you to Runde’s today? Originally my husband, Michael, was shopping for used vehicles in Dubuque and came in to look at some trucks. But we thought about it and we have a Chevy Tahoe that is coming up on its lease and [...]

Michael Steiner from Potosi Wisconsin is one of the nicest college students I have ever had the privilege of getting to know. Recently, Michael sat down with me for a quick interview so that any wide web surfers like you could get to know him a little. Alright Michael, so why don’t you start by telling us what brought you to Runde’s today? I bought a Ford Focus. What led you to that car? Mine kind of went out on me. The price was right and the miles are right for the Focus.  It’s a good car. What are you going to use the car for? Pretty much going back and forth from school to work. Why did you look to Runde’s instead of other dealerships? A couple days ago I drove through all the lots in Dubuque and Lancaster, WI.   Turned out that Runde’s had a couple of cars that caught my [...]

Today I had the privilege of getting to know Mike and Traci Hernandez from Dyersville, IA who purchased a vehicle from Runde’s today as I sat down for an interview with them. This fun family had a lot character so they fit in perfectly at our fun and active dealership. What did you guys come to Runde’s today for? For the purchase of a vehicle. The used Saturn Vue. How was your experience at Runde’s? It was one of the few times I had to buy a car in my life so I don’t have much to compare it to. It was good, no problems. Your sales-person was Al Kloft, what you think of Al? He likes to talk! He’s a pretty good guy, we like him. He’s always eager to please. So, what led you to Runde’s in the first place?

The Cortes family recently stopped into Runde’s and bought a GMC Acadia. They were kind enough to sit down with me for a quick interview explaining their experience at Runde’s. What brought you to Runde’s? We were interested in the GMC Acadia we saw advertised. How was the test drive? It drove great;  the GMC Acadia is a very nice looking vehicle. Al was your salesman … what did you think of him? He’s a good man, a nice guy, very helpful. Daughter: “A bad meanie boy – just kidding!” How would you guys rank Runde’s on a Scale of 1-10? Probably a high eight. What do you plan on doing with the new GMC Acadia? Travel and have fun. It’s an SUV – is it for storage at all? No, pretty much just for traveling – it’s bigger than our current car so if we needed to, we could use it for some storage. [...]

Keith Klein came in today to buy a vehicle. Before he left he was kind enough to let us interview him without any sort of bribery, thievery, or trickery. To our amazement, we sat down and got to know him a little better. What brought you to Runde’s today? Bought a car for my daughter – a Chevy Cavalier.  Runde’s has always been a good place to buy a vehicle. Is it for school? Yea, back and forth – school and work. She works 15 miles away, up in the country, so it’s nice for her to have her own transportation. Did she want the car or was it more of a “dad” decision? Well, she was looking at a bunch of [...]

Today I sat down with Carmen Grawe, from Manchester, Iowa who recently bought a used truck from us. She was in the Dubuque area visiting her sister and she was kind enough to stop by the Runde Chevrolet dealership and take some time to tell us about her family, her life, her experience at Runde’s and anything else she wanted to share.   Hey Carmen, thanks for taking some time out today for the interview! So I hear you bought a vehicle from Runde’s recently, what did you end up buying? We bought a very nice used truck – it’s a blue granite Chevy Silverado 1500 from the Manchester store. Oh, so you bought the vehicle from our Ford store, did they have the Chevy vehicle shipped up to [...]

The Dubuque Art Center was making good use of the Runde service truck this week. I got a chance to do a question-answer session with Jordan DeGree, founder of the Dubuque Art Center, on his way out of the dealership with our community support vehicle. So Jordan, you are taking the Community support vehicle today, what are you planning on doing with it? Well, the Dubuque Art Center is moving into a new location – the first floor of the Platinum building at 137 Main street. As an art center, we have a lot of rather large equipment like pottery wheels, furniture, shelving… etc. — so having a large vehicle makes that move a whole  lot easier.

We stopped in at our Runde PreDriven Store in Hazel Green today and had the nice opportunity to meet and do a customer interview Rick, Kylie and Ty Loeffelholz from Dubuque, Iowa. They had stopped in to sign papers for their new ride. They were surprised at the amount of questions we threw at them, but they seemed to have no problem juggling the questions while keeping their excitement under wraps as they waited to drive away in their new vehicle. What kind of vehicle did you buy? A Kia Sedona minivan. What’s the best thing about your new ride? All the space! We traded in a Chevy Cavalier for the van. That’s definitely an improvement in the amount of interior space. Will you give your new van a name? [...]

Dave Hoekstra drove from Chicago to the Dubuque area today to pick up his new truck at Runde Auto Group.  So I hear that you came from Chicago to be here today, how was the ride up here? It was good, left early enough – around 6,  it was quiet. Are you from Chicago? Well yea, just one town west of Chicago. How did you find Runde? After looking around for awhile I found Runde through AutoTrader. What were you looking for? I spotted the Chevy Silverado 1500 Crew Cab so I called and Al Kloft of Runde PreDriven answered the phone. He was very nice and helped me throughout the whole process. That’s great to hear! So where in Chicago are [...]

It’s not often we get to interview someone below the age of 25, so when we got to interview Amanda Hohmann, 22, we definitely listened attentively to what she had to say.   Hey Amanda, so I hear you bought a vehicle from us before? Yea, I bought a Pontiac G6 at the end of October after looking around for awhile.   How do you like it so far? Oh, I love it! I’ve never had any problems with it.   That’s good to hear! So what was the experience like at Runde’s when you were picking out the vehicle?   Oh it was good, my dad liked the fact that there really is no salesman pitches and Al Kloft [...]

Following a seemingly satisfying vehicle purchase Jon and Stacy Nash, of Clinton Iowa, gave me the opportunity to get to know them a little better. Below is a transcript of a conversation filled with laughs and smiles.  They are really an awesome, easy-going couple. Hey guys, what are you doing here at Runde’s today? Oh, we just bought a Chevy Tahoe – we saw it listed on autotrader.com then called up and talked to Al who set everything up for us. Al Kloft of Runde Predriven? He’s a character isn’t he? Ha ha, definitely. He’s very nice, a great person. Ah, so what made you interested in the Tahoe? Well we needed a used vehicle that had a bit more room than the two door cars we have to accommodate our family. Do you have kids? Yeah, we have a 20 year old that works, a 14 year old that is in high school and [...]

It’s highly likely that when you get into your car each day and start it up, you don’t give a though to the car’s airbags.  It’s just one of those things that everyone takes for granted during a normal routine day.   Let’s say it’s a beautiful day out as you get out of work and start driving home on a Friday evening. You enjoy the familiar scenes and look forward to getting home and relaxing with the family. Crossing the same intersection you always pass through, you notice a weird noise and look left – it’s a truck – the driver cannot stop and is going to hit you. Preparing for the impact, you wonder how and when the [...]

Check out the most recent reviews from Runde Customers. These reviews come from a variety of sources. Some are from reviews that customers posted online and others are from surveys that were mailed out to customers.  Whatever the case, it seems the word on the street about Runde’s is all good.   My fiance, Don Stadel bought his new truck at Runde’s last October or November …. Looking forward to doing more business with Runde’s…We were so pleased with your service and honesty. It was nice to work with such an awesome team….Don was a Ford man and I changed his mind….CHEVY IS THE BEST !!!! and he is so pleased of his choice….we do BRAG on the choice that we have made….. [...]

I had a talk with Runde customer Jim Petelle from Apple River (near Stockton, Illinois) as he waited for service to finish working on his vehicle. He was a very nice guy, and when I asked him for a photo, he replied with “I’m glad I shaved this morning.” Runde Auto Chat: What kind of vehicle are you having serviced, and what made you bring it in? Jim Patelle: It’s a Chevy Silverado 1500. The heater went out. I kind of need one of those these days. Runde Auto Chat: Did you buy the truck from us? Have you bought any other vehicles here? Jim Patelle: I bought it from Runde’s, but it was the first vehicle I had purchased here. Runde Auto Chat: What do you like about [...]

Dale Bird was in our dealership waiting for his vehicle to get finished in service. I stole a few minutes of his time to discuss his experience with Runde’s. Runde Auto Chat: What kind of vehicle are you having serviced? Is it a routine appointment? Dale Bird: It’s a Chevy Impala. It just needed an oil change. RAC: Did you buy the vehicle at Runde Chevrolet? DB: Yes, I bought it new here. RAC: Have you bought any other vehicles from us? DB: Yes, probably about 4 or 5. RAC: What do you appreciate most about Runde’s and how they do business? DB: It’s convenient. I live about 2 miles from here in Dubuque. RAC: Do you have any children or grandchildren? DB: We have 3 boys, and 2 grandchildren: 1 boy and 1 girl. They live in Indianapolis, Indiana. RAC: What kinds of activities are they involved in? DB: Lots of sports, but [...]

Heather Tieskoetter recently purchased a used Chevy Equinox at the Runde PreDriven used car store in Hazel Green. Runde Auto Chat had the chance to chat with Heather for a few minutes this afternoon about: her Runde experience, her family, the election, and life in general. So here’s Heather in a nutshell … Runde Auto Chat: What kind of vehicle did you purchase? Heather Tieskoetter: A used Chevy Equinox LT. Runde Auto Chat: What do you thin of the sale process at Runde’s? Heather Tieskoetter: It was great.  The sales staff was awesome and worked with me to help me find the perfect vehicle. RAC: How often do you get a newer vehicle? HT: This is my first [...]

Manchester customer Deona Kelchen was sitting in our waiting room today, so I sat down and talked to her for a few minutes about her vehicle and her experience with Runde. She was a very pleasant lady, and was interesting to talk to! She lives outside of Manchester in the country. She recently returned from Arkansas, visiting her son. Runde Auto Chat: What kind of vehicle are you having serviced? Is it just a routine service appointment? Deona Kelchen: It’s a Dodge Stratus – It just needed an oil change. Runde Auto Chat: Did you buy the vehicle at Runde Auto Group of Manchester? Deona Kelchen: Yes I did RAC: Is there any feature it has that you really like? DK: It starts when it is supposed to. (Ha!) RAC: [...]

I talked to Jessica Paulson who is a loyal Runde customer from Belmont, Wisconsin for a few minutes this afternoon while her vehicle was being serviced. She had the day off today, and was happy about the well-deserved break. Runde Auto Chat: What kind of vehicle are you having serviced? Is it a routine appointment? Jessica Paulson: I have a Chevy Tahoe; It just needs an oil change and tire rotation. RAC: Did you buy the Tahoe from us? JP: Yes, we did. RAC: Have you bought other vehicles from us? JP: We recently bought a Chevy Silverado Crew Cab. RAC: What is your favorite thing about Runde’s and how they do business? JP: They take excellent care of their vehicles, [...]

Clarion Wick, a recent customer of Runde Chevrolet in East Dubuque, gave me a few minutes of his time while he waited for his truck to be ready to go. I think he must have a thing for red…this is his 3rd red truck in a row. RAC: What did you like most about the process and how business was conducted here at Runde? CW: It was really good. The purchase was quick, and very low pressure. RAC: What kind of vehicle did you buy? Were there any options or features that you were specifically looking for? CW: I bought a Chevy Silverado 1500 Extended Cab; I was especially excited about the Warranty — 5 year/100,000 mile RAC: What purpose is this vehicle going to serve: business/family, etc.? CW: Mostly family RAC: Do you have any children or grandchildren? CW: 5 kids and 3 grandchildren RAC: Where do you live, and what do you do [...]

It’s always nice to talk to our fantastic customers while they’re waiting on their vehicles to get serviced.  I sat and talked with Tony Fritz for a few minutes in our Chevy store, and he had nothing but good things to say about us…(we like hearing that!!) Runde Auto Chat: What kind of vehicle are you having serviced? Is it just a routine service appointment? Tony Fritz: I brought my Chevrolet Impala in for an oil change and tire rotation. RAC: Did you buy your Chevy Impala from Runde’s? TF: Yes RAC: Is there any feature it has that you will look for on your next vehicle purchase? TF: No, it’s a pretty standard package. RAC: Have you bought other vehicles from us? TF: Yes, probably 3 or 4. RAC: What is your favorite thing about Runde and how they do business? TF: They have straight-forward prices and the salesmen don’t pressure you. RAC: Do [...]

Donna Manternach was patiently waiting for our service department to finish working on her car, so I sat down and talked with her for a few minutes. She is a very nice lady!! (And kind enough to answer random questions from a complete stranger) Runde Auto Chat: What kind of vehicle are you having serviced? Is it just a routine appointment? Donna Manternach: I have a Ford Edge, and yes, it’s a routine oil change. RAC: Did you buy the vehicle here at Runde Auto Group of Manchester? DM: Yes RAC: Is there any feature it has that will be a necessity next time you buy a vehicle? Or anything that you don’t like? DM: When I have a passenger with me, there isn’t any space on the floor under the console for my purse, but other [...]

One of our Service Advisors, Dave Frett, received a letter of appreciation from a customer yesterday.  We’re always thankful for any feedback that comes from customers.  It allows us to gauge how we are doing as a dealership and how our customers perceive us.   Mr. Frett, Thank you so much for the professionalism you showed when I came in with no appointment to get my tire fixed yesterday. I appreciated the wonderful service that you provided in a situation that you weren’t expecting. So often when people are in that type of situation, they are less than kind, so I wanted to make sure I thanked you. Thanks for all you do everyday! Deb Schromen of Hazel Green, WI   Thanks to Deb Schromen for taking the time to write and send that quick note.  It means a lot to us.  We are thankful that we have employees like Dave Frett and we’re [...]

Runde Auto Group customer Melissa Blitgen stopped by our East Dubuque store today to pick up her new ride. Melissa lives about 15 miles to the south in Bellevue, Iowa so if you’re from that area you may see her cruising around in her Mitsubishi convertible. The newest Runde Auto Group customer was kind enough to answer a few questions and tell us a little bit about herself before driving off into the sun-filled horizon with the convertible top down. Runde Auto Chat : What kind of car did you buy? Melissa Blitgen: I opted for a used car … a 2003 Mitsubishi Eclipse Spyder Convertible. RAC: Where is the first place you’ll take your new ride? MB: Home. RAC: Do you think your car is [...]

Dubuque Customer Reviews Runde GMC Dealership with a Kind Testimonial Occasionally we’ll receive a letter back from happy new GMC customers who recently purchased a vehicle from Runde Auto Group located near Dubuque.  It doesn’t happen too often as a lot of people are now trending toward leaving online testimonials and reviews about local businesses.  When we do receive an actual letter from a Runde customer, it’s kind of refreshing and it’s the sort of thing that can really make a person’s day.  Greg Runde recently received one of those types of letters from a customer of his who lives in Dubuque.  They purchased a gorgeous black GMC Envoy Denali (see photo below).   Over the past few years, Runde’s has blossomed into a premier Dubuque GMC dealership in the area and we’re always trying to win over new GMC customers.  It’s really the level of customer service that set’s us apart from the other [...]