A Letter Written to Dave Frett in the Service Department

One of our Service Advisors, Dave Frett, received a letter of appreciation from a customer yesterday.  We’re always thankful for any feedback that comes from customers.  It allows us to gauge how we are doing as a dealership and how our customers perceive us.

Mr. Frett,

Thank you so much for the professionalism you showed when I came in with no appointment to get my tire fixed yesterday.

I appreciated the wonderful service that you provided in a situation that you weren’t expecting. So often when people are in that type of situation, they are less than kind, so I wanted to make sure I thanked you. Thanks for all you do everyday!

Deb Schromen of Hazel Green, WI

Thanks to Deb Schromen for taking the time to write and send that quick note.  It means a lot to us.  We are thankful that we have employees like Dave Frett and we’re equally grateful for customers like Deb.